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Q: The program fails accessing a shared folder or getting the list of services or processes on another computer. But when I was configuring the monitoring check, I could access the folder and saw the list of services. What should I do?
A: This is because the program (the GUI part) is started under your current account, but the monitoring service (10-Strike Network Monitor Service) is started under the System account by default. Please perform the steps 1-6 below to fix this.
The steps 1-4 will force the monitoring service to start under your PC admin
account instead of the System account:
1. Open the Service Manager: "Start" -> "Run..." -> Type services.msc and click "OK".
2. Find the 10-Strike Network Monitor Service and open its properties via a double mouse click.
3. Move to the "Log On" tab.
4. Select the "This account" option. Click "Browse...", "Advanced...", and then "Find Now". Select a necessary admin account (it should have the admin rights on your computer). Click "OK" and "OK" again. Below, in the "Password" and "Confirm password" fields, enter the password of this account. Click "OK" and restart the service and the program.
5. In the "Service state", "Process existence", "File/folder existence", "File size", "Disk space", "MS SQL Server" (with Windows authorization) check properties, enable the "Authorization required" option and type login and password of a user that has can connect to the remote computer you want to monitor and has admin rights on that remote PC.
6. The remote computer should have the Classic access model selected. If you use a domain, the Classic model will be selected by default and you should not change it (otherwise, the Guest model will be used).
How to check or change the access model on your PC:
- Open the "Start" - "Control Panel" - "Administrative Tools" - "Local Security Policy" console on the remote PC.
- Open the "Local Policies" - "Security Options" (in Windows 7: "Security Settings" - "Local Policies" - "Security Options") item.
- Find the "Network Access: Sharing and security model for local accounts" in the right column.
- Open the item properties and select the "Classic - local users authenticate as themselves" access model setting. Apply the changes.
Q: The program cannot connect to another computer via SNMP. The SNMP service is operating and the Community string is correct. What is wrong?
A: Probably, the Windows Firewall is blocking the SNMP protocol on your and on the remote PC.
You can try disabling the Firewall and see if this helps. If the Firewall is blocking SNMP, you can add the SNMP service on the remote PC to the Exceptions
in the Windows Firewall settings. To do this, open the "Control Panel" -> "Windows Firewall". Move to the Exceptions tab. Click "Add Program" -> "Browse...". In the "Filename" field, enter the SNMP service path. For example, it can be C:\WINDOWS\System32\snmp.exe. You can see the correct path in the SNMP service properties.
On your local PC, you should also add our program c:\Program files\10-Strike Network Monitor\NetMonitor.exe and the monitoring service c:\Program files\10-Strike Network Monitor\NMsvc.exe to the Exception list of your Firewall.
Q: The program fails sending alerts via e-mail and SMS messages. How can I fix this or configure the program properly? What is the SMS server?
A: For sending e-mail alerts, you need to do the following:
1. In the E-mail section of the program settings, configure SMTP server address (for example, smtp.gmail.com), port (25 by default), login and password for sending e-mails. You also need to provide a subject line and sender's e-mail address. Some ISPs block the TCP port 25 so you cannot send e-mails using the standard SMTP port. In this case, you need to ask your e-mail provider (check their web site) whether they have alternative ports for connecting to their SMTP server (for example, 2525).
2. Select a host in the list. Select a monitoring check, bring up the context menu, click "Edit". Click "Next>>" until the Step 3 is displayed. Select the Show message, if condition is fulfilled option, and then select the Send e-mail message option. Specify the necessary e-mail address.
For sending SMS alerts, you need to do almost the same. Our program sends SMS via e-mail. The most of mobile operators have e-mail-to-SMS gateways. Ask your operator about it or search the Internet for "email to SMS gateways".
1. In the SMS section of the program settings, configure your operator's SMS gateway address (for example, sms.mygsmop.com). Enter your country code in the Prefix field. Select the Phone number in e-mail subject option if your operator's gateway requires this.
2. Configure the SMTP settings as described above for sending outgoing e-mails.
3. Select a host in the list. Select a monitoring check, bring up the context menu, click "Edit". Click "Next>>" until the Step 3 is displayed. Select the "Show message on passed (and/or failed) check" option, and then select the Send SMS message option. Specify your mobile phone number without a country code. The code will be added automatically from the program SMS settings (the Prefix field).
Please send your questions to our technical support team.
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