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DEQ: I cannot get the traffic data from a remote computer via WMI. How can I fix this?
A: Please read the help topic WMI Troubleshooting Guide. Pay your attention to WMI support by different Windows versions, the network access model under Windows XP/2000/2003/Vista/7, firewall settings, and administrator rights. If you cannot use WMI remotely, you can use SNMP sensors or remote agents installed on computers instead.
Q: I am using Windows XP Home (Vista Home) and I cannot get the traffic data from a remote computer via WMI. How can I fix this?
A: Home versions of Windows do not support WMI operation over network fully. Use SNMP sensors or remote agents installed on computers instead.
Q: How do I check whether I have administrator privileges on a remote computer?
A: Right-click on the "My Computer" icon on your desktop and then select "Manage". Then, on the menu at the top, select "Action -> Connect to Remote Computer" and select the remote computer, which you want our software to collect data from, and then click OK. If the console has connected successfully, and you can manage the remote computer, you do have the administrator privileges.
Q: The program fails sending alerts via e-mail and SMS messages. How can I fix this or configure the program properly? What is the SMS server?
A: For sending e-mail alerts, you need to do the following:
1. In the E-mail section of the program settings, configure SMTP server address (for example, smtp.gmail.com), port (25 by default), login and password for sending e-mails. You also need to provide a subject line and sender's e-mail address. Some ISPs block the TCP port 25 so you cannot send e-mails using the standard SMTP port. In this case, you need to ask your e-mail provider (check their web site) whether they have alternative ports for connecting to their SMTP server (for example, 2525).
2. Select a sensor, bring up the properties window (Right-click on it and select Edit sensor). Go to the Alerts tab, select an alert, click Edit. Click Next>> until the Step 2 is displayed. Select the Show message, if condition is fulfilled option, and then select the Send e-mail message option. Specify the necessary e-mail address.
For sending SMS alerts, you need to do almost the same. Our program sends SMS via e-mail. The most of mobile operators have e-mail-to-SMS gateways. Ask your operator about it or search the Internet for "email to SMS gateways".
1. In the SMS section of the program settings, configure your operator's SMS gateway address (for example, sms.mygsmop.com). Enter your country code in the Prefix field. Select the Phone number in e-mail subject option if your operator's gateway requires this.
2. Configure the SMTP settings as described above for sending outgoing e-mails.
3. Select a sensor, bring up the properties window (Right-click on it and select Edit sensor). Go to the Alerts tab, select an alert, click Edit. Click Next>> until the Step 2 is displayed. Select the Show message, if condition is fulfilled option, and then select the Send SMS message option. Specify your mobile phone number without a country code. The code will be added automatically from the program SMS settings (the Prefix field).
Q: The program fails getting the list of services or processes on another computer. But when I was configuring the traffic sensor, I saw the list of services. What should I do?
A: This is because the program (the GUI part) is started under your current account, but the monitoring service (10-Strike Bandwidth Monitor Service) is started under the System account by default. Please perform the steps 1-6 below to fix this.
The steps 1-4 will force the monitoring service to start under your PC admin
account instead of the System account:
1. Open the Service Manager: "Start" -> "Run..." -> Type services.msc and click "OK".
2. Find the 10-Strike Bandwidth Monitor Service and open its properties via a double mouse click.
3. Move to the "Log On" tab.
4. Select the "This account" option. Click "Browse...", "Advanced...", and then "Find Now". Select a necessary admin account (it should have the admin rights on your computer). Click "OK" and "OK" again. Below, in the "Password" and "Confirm password" fields, enter the password of this account. Click "OK" and restart the service and the program.
5. In the "Service state", "Process existence", "File/folder existence", "File size", "Disk space", "MS SQL Server" (with Windows authorization) check properties, enable the "Authorization required" option and type login and password of a user that has can connect to the remote computer you want to monitor and has admin rights on that remote PC.
6. The remote computer should have the Classic access model selected. If you use a domain, the Classic model will be selected by default and you should not change it (otherwise, the Guest model will be used).
How to check or change the access model on your PC:
- Open the "Start" - "Control Panel" - "Administrative Tools" - "Local Security Policy" console on the remote PC.
- Open the "Local Policies" - "Security Options" (in Windows 7: "Security Settings" - "Local Policies" - "Security Options") item.
- Find the "Network Access: Sharing and security model for local accounts" in the right column.
- Open the item properties and select the "Classic - local users authenticate as themselves" access model setting. Apply the changes.
Q: The program cannot connect to another computer via SNMP when I am adding an SNMP sensor. The SNMP service is running on the remote PC and the Community string is correct. What is wrong?
A: Probably, the Windows Firewall is blocking the SNMP protocol on your and on the remote PC.
You can try disabling the Firewall and see if this helps. If the Firewall is blocking SNMP, you can add the SNMP service on the remote PC to the Exceptions
in the Windows Firewall settings. To do this, open the "Control Panel" -> "Windows Firewall". Move to the Exceptions tab. Click "Add Program" -> "Browse...". In the "Filename" field, enter the SNMP service path. For example, it can be C:\WINDOWS\System32\snmp.exe. You can see the correct path in the SNMP service properties.
On your local PC, you should also add our program c:\Program files\10-Strike Bandwidth Monitor\BandMonitor.exe and the monitoring service c:\Program files\10-Strike Bandwidth Monitor\BMsvc.exe to the Exception list of your Firewall.
Try to get the list of network interfaces again after doing this.
Q: The program scans very slowly or hangs when the "TCP ping" option is selected under Windows XP. Why?
A: This is due to Windows limitations on number of allowed simultaneous outgoing half-open TCP connections in Windows XP SP2(x86,x64)/SP3, 2003 Server SP1(x86)/SP2(x86,x64), Vista without SP(x86,x64) and with SP1(x86,x64). Learn more about this issue...
Q: I have configured the monitoring checks on one computer and would like to move all the settings and checks to another PC. How can I do this?
A: Use the backup and restore options. 1) On your old PC, select the "File - Backup Settings..." menu item. 2) Save settings to a folder. 3) Copy it to your new PC. 4) Install the program on the new PC. 5) On the new PC, select the "File - Restore Settings..." menu item and select the saved settings folder.
Q: Where does the program store stats, reports, and other data?
A: The monitoring database and stats are stored in the following folder
C:\ProgramData\10-Strike\Bandwidth Monitor\ (for Windows Vista, 7, and newer) or
C:\Documents and Settings\All Users\Application Data\10-Strike\Bandwidth Monitor\ (for Windows XP).
The database folder has the following directory structure:
- The TStat subfolder contains the traffic data statistics. The stats files are stored in a proprietary format. You cannot read it using 3rd-party programs. If you need to export stats, please use the exporting to CSV file. You can import CSV files into MS Excel, MS Access, and other software.
- The Logs subfolder contains the program operation log file (BandMonitor.log) and the monitoring log (BMAlerts.log).
- The Reports subfolder is a default folder for saving generated reports. You can save reports to another folder.
- The Saved subfolder contains backup copies of the statistics data. You can backup the stats data in the program manually.
- .Ini files contain the program's settings (BandMonitor.ini and BMAlerts.ini). The .ini files are stored in the text format.
Please send your questions to our technical support team.
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