10-Strike Bandwidth Monitor FAQ

Q: I cannot get the traffic data from a remote computer via WMI. How can I fix this?

A: Please read the help topic WMI Troubleshooting Guide. Pay your attention to WMI support by different Windows versions, the network access model under Windows XP/2000/2003/Vista/7, firewall settings, and administrator rights. If you cannot use WMI remotely, you can use SNMP sensors or remote agents installed on computers instead.

Q: I am using Windows XP Home (Vista Home) and I cannot get the traffic data from a remote computer via WMI. How can I fix this?

A: Home versions of Windows do not support WMI operation over network fully. Use SNMP sensors or remote agents installed on computers instead.

Q: How do I check whether I have administrator privileges on a remote computer?

A: Right-click on the “My Computer” icon on your desktop and then select “Manage”. Then, on the menu at the top, select "Action -> Connect to Remote Computer" and select the remote computer, which you want our software to collect data from, and then click OK. If the console has connected successfully, and you can manage the remote computer, you do have the administrator privileges.

Q: The program fails sending alerts via e-mail and SMS messages. How can I fix this or configure the program properly? What is the SMS server?

A: For sending e-mail alerts, you need to do the following:

1. In the E-mail section of the program settings, configure SMTP server address (for example, smtp.gmail.com), port (25 by default), login and password for sending e-mails. You also need to provide a subject line and sender's e-mail address. Some ISPs block the TCP port 25 so you cannot send e-mails using the standard SMTP port. In this case, you need to ask your e-mail provider (check their web site) whether they have alternative ports for connecting to their SMTP server (for example, 2525).

2. Select a sensor, bring up the properties window (Right-click on it and select Edit sensor). Go to the Alerts tab, select an alert, click Edit. Click Next>> until the Step 2 is displayed. Select the Show message, if condition is fulfilled option, and then select the Send e-mail message option. Specify the necessary e-mail address.

For sending SMS alerts, you need to do almost the same. Our program sends SMS via e-mail. The most of mobile operators have e-mail-to-SMS gateways. Ask your operator about it or search the Internet for "email to SMS gateways".

1. In the SMS section of the program settings, configure your operator's SMS gateway address (for example, sms.mygsmop.com). Enter your country code in the Prefix field. Select the Phone number in e-mail subject option if your operator's gateway requires this.

2. Configure the SMTP settings as described above for sending outgoing e-mails.

3. Select a sensor, bring up the properties window (Right-click on it and select Edit sensor). Go to the Alerts tab, select an alert, click Edit. Click Next>> until the Step 2 is displayed. Select the Show message, if condition is fulfilled option, and then select the Send SMS message option. Specify your mobile phone number without a country code. The code will be added automatically from the program SMS settings (the Prefix field).

Please send your questions to our technical support team.

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