10-Strike Network Inventory Explorer FAQ

Q: I am using Windows XP SP2 (or 95/98/NT/2000/2003/Vista) and I cannot get the remote computer's configuration with WMI. How can I fix this?

A: Please read the help topic WMI Troubleshooting Guide. Pay your attention to WMI support by different Windows versions, the network access model under Windows XP/2000/2003/Vista, firewall settings, and administrative rights.

Q: I am using Windows XP Home (Vista Home) and I cannot get the remote computer's configuration with WMI. How can I fix this?

A: Home versions of Windows do not support WMI operation over network fully. Install our agent service or client on remote computers.

Q: Our network uses the dynamic host configuration protocol (DHCP). How can we ensure that the program scans the computers properly?

A: When adding computers to the database, enter the computers' textual addresses (computer's network name or DNS name) in the “Computer Address” property. Thus, before the host is accessed, its textual address will be converted into an IP address first.

Q: How do I check whether I have administrator privileges on a remote computer?

A: Right-click on the “My Computer” icon on your desktop and then select “Manage”. Then, on the menu at the top, select “Action – Connect to Remote Computer” and select the remote computer, which you want our software to collect data from, and then click OK. If the console has connected successfully, and you can manage the remote computer, you do have the administrator privileges.

Q: Ping is prohibited in computers' firewall in our network. How can I monitor the on/off state of the remote computers using the "Background check" feature?

A: Since most hosts in modern networks are protected by firewalls, pinging those computers regularly may not work (if the ICMP protocol is disabled). In such cases, checking by opening a TCP connection to a specific port of the host may help. In this case, we can check the availability of computers by attempting to connect to their TCP port 135 (DCOM) or 139 (NetBios).

Please send your questions to us.